Variation in shade and colour is inherent in hand made ceramics, glass tiles, and natural stone. Tiles received may vary from original samples; natural characteristics may also include crazing and rustic features. The purchaser and installer must inspect and blend the material received prior to installation to achieve an overall satisfactory look. Custom made and special orders cannot be cancelled or returned. Deposits are non-refundable. Returned merchandise must be in flawless saleable condition and must be returned within 30 days of the date of pick up. Returns are subject to approval prior to accepting the return; only full boxes from active lots of regularly stocked items are eligible for return and a 20% restocking fee will be applied. All sizes are nominal and it is the responsibility of the purchaser to ensure that adequate quantities of material is ordered. It is also the responsibility of the purchaser/installer to ensure that products are installed as per manufacturer recommendations. Under no circumstances is Creekside Tile Company Ltd. responsible for any claims after installation.